Shipping & Delivery Policy

At Sudsi, we want your order to reach you quickly and safely. Below you’ll find details on our shipping process, delivery times, and costs.

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1. Processing Times

• All orders are processed within 2–3 working days (excluding weekends and bank holidays).

• You will receive an email confirmation once your order has been dispatched.

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2. UK Delivery

• We currently deliver across the United Kingdom.

• Standard delivery is usually 2–5 working days after dispatch.

• Delivery costs are calculated at checkout based on order weight and shipping method.

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3. International Delivery (if applicable)

• We may offer international delivery to selected countries. Delivery times and costs vary depending on location.

• Please note: customers are responsible for any customs duties, import taxes, or additional fees charged by their country.

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4. Delivery Issues

• If your parcel does not arrive within the expected timeframe, please contact us at [insert your email] with your order number.

• Please allow additional time for deliveries during busy periods (e.g. Christmas) or due to unforeseen postal delays.

• Sudsi is not responsible for lost or delayed parcels caused by incorrect shipping details provided at checkout.

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5. Risk of Loss & Damage

• All orders are carefully packaged to ensure they arrive in perfect condition.

• Risk of loss or damage passes to you once your order has been delivered to the address provided.

• If your order arrives damaged, please contact us within 14 days with photos so we can resolve the issue.