Privacy Policy

At Sudsi, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website www.sudsi.co.uk

By using our site, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following personal information when you interact with us:

  • Name

  • Email address

  • Billing and shipping address

  • Payment details (processed securely via third-party providers, we do not store card information)

  • Phone number (if provided for delivery updates)

  • Order history and preferences

  • Technical information such as IP address, browser type, and cookies (see Section 7)

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Provide customer support and respond to enquiries

  • Send order confirmations, shipping updates, or important service notices

  • Improve our website, services, and product offerings

  • Send marketing emails (only if you have opted in, and you can unsubscribe anytime)

3. Sharing Your Information

We respect your privacy and will never sell your personal data. We may share your information only with:

  • Service providers (e.g. payment processors, couriers, website hosting providers) to fulfil your order

  • Legal authorities if required by law or to protect against fraud or misuse

4. Data Security

  • We take reasonable steps to protect your data through encryption, secure servers, and trusted third-party services.

  • However, no online system can be 100% secure, so we cannot guarantee absolute security.

5. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal data (“right to be forgotten”)

  • Object to certain processing, such as direct marketing

  • Request transfer of your data to another service provider

To exercise these rights, please contact us at [insert your contact email].

6. Data Retention

  • We will only keep your personal data for as long as necessary to fulfil the purposes outlined in this policy (e.g. fulfilling an order, handling returns, or complying with tax/legal obligations).

7. Cookies

Our website uses cookies to improve your browsing experience.

  • Cookies are small files stored on your device to help remember preferences and analyse site traffic.

  • You can disable cookies in your browser settings, but some parts of the website may not function properly.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the site means you accept the updated terms.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:
help@sudsi.co.uk

Sudsi, Ashfield, Church Road, Formby, L373NH, United Kingdom