Welcome to Sudsi. By using our website www.sudsi.co.uk and purchasing our products, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before placing an order.

1. General Information

• This website is owned and operated by Sudsi.

• These Terms & Conditions govern your use of our website and services.

• We may update these Terms from time to time, and any changes will be posted on this page. Continued use of the site means you accept the updated terms.

2. Products & Descriptions

• We take care to ensure all product descriptions, images, and prices are accurate at the time of publishing.

• As our skincare products are handmade in small batches, slight variations in colour, texture, or scent may occur. This does not affect the quality or performance of the product.

• All products are intended for external use only.

3. Orders & Payments

• By placing an order, you agree that all details you provide are accurate and complete.

• Payment must be made in full at the time of purchase via our secure checkout.

• All prices are listed in GBP (£) and include UK VAT where applicable.

4. Shipping & Delivery

• We currently deliver within the UK (and internationally if specified on our site).

• Delivery times are estimates only; Sudsi is not responsible for delays caused by postal services or external factors beyond our control.

• Risk of loss or damage passes to you once goods are delivered.

5. Returns & Refunds

• Due to the nature of our products (personal care items), we cannot accept returns on opened or used products for hygiene reasons.

• If your order arrives damaged or incorrect, please contact us within 14 days of receipt at [your contact email]with proof of purchase, and we will arrange a replacement or refund.

• Refunds (if applicable) will be processed back to your original payment method.

6. Allergies & Patch Testing

• Our products are made with natural and organic ingredients. While gentle, some essential oils and botanicals may cause sensitivity in certain individuals.

• We strongly recommend carrying out a patch test before use.

• Sudsi cannot be held liable for allergic reactions or skin sensitivities.

7. Intellectual Property

• All content on this website (including text, product descriptions, logos, and images) is the property of Sudsi and protected by copyright law.

• You may not copy, reproduce, or distribute any content without prior written permission.

8. Limitation of Liability

• Sudsi shall not be liable for any indirect, incidental, or consequential damages resulting from the use or misuse of our products.

• Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence.

9. Governing Law

• These Terms & Conditions are governed by the laws of England and Wales.

• Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:
help@sudsi.co.uk
Sudsi, Ashfield, Church Road, Formby, L373NH, United Kingdom

SUDSI Soap Company

104 Church Road Formby Liverpool Merseyside GB L37 3NH

sudsimail@gmail.com

7903788032

https://sudsi.co.uk/pages/privacy-policy

Messaging Terms & Conditions SMS

SUDSI Soap Company | 104 Church Road Formby Liverpool Merseyside GB L37 3NH

General

When you opt-in to the service, we will send you a message to confirm your signup.

By opting into messages, you agree to receive recurring automated marketing and informational text messages from SUDSI Soap Company. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with SUDSI Soap Company. SUDSI Soap Company reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. SUDSI Soap Company also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent

Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.

Carriers

Carriers are not liable for delayed or undelivered messages.

Cancellation

Messages will provide instructions to unsubscribe either by texting STOP or through an included link. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from SUDSI Soap Company again, just sign up as you did the first time and SUDSI Soap Company will start sending messages to you again.

Info

For support regarding our services, email us at sudsimail@gmail.com or, if supported, text \"HELP\" to our messages at any time and we will respond with instructions on how to unsubscribe. If we include a link in messages we send you from SUDSI Soap Company, you may also access instructions on how to unsubscribe and our company information by following that link.

Transfer of Number

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply \"STOP\" from the original number, unsubscribe using the link included in our messages (if one is provided), or notify us of your old number at sudsimail@gmail.com. The duty to inform us based on the above events is a condition of using this service to receive messages.

Privacy

If you have any questions about your data or our privacy practices, please visit our https://sudsi.co.uk/pages/privacy-policy.

Messaging Terms Changes

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change to these Messaging Terms, you should cancel your enrollment with our messaging program. Your continued enrollment following such changes shall constitute your acceptance of such changes.