Terms and Conditions

Welcome to Sudsi. By using our website www.sudsi.co.uk and purchasing our products, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before placing an order.

1. General Information

  • This website is owned and operated by Sudsi.

  • These Terms & Conditions govern your use of our website and services.

  • We may update these Terms from time to time, and any changes will be posted on this page. Continued use of the site means you accept the updated terms.

2. Products & Descriptions

  • We take care to ensure all product descriptions, images, and prices are accurate at the time of publishing.

  • As our skincare products are handmade in small batches, slight variations in colour, texture, or scent may occur. This does not affect the quality or performance of the product.

  • All products are intended for external use only.

3. Orders & Payments

  • By placing an order, you agree that all details you provide are accurate and complete.

  • Payment must be made in full at the time of purchase via our secure checkout.

  • All prices are listed in GBP (£) and include UK VAT where applicable.

4. Shipping & Delivery

  • We currently deliver within the UK (and internationally if specified on our site).

  • Delivery times are estimates only; Sudsi is not responsible for delays caused by postal services or external factors beyond our control.

  • Risk of loss or damage passes to you once goods are delivered.

5. Returns & Refunds

  • Due to the nature of our products (personal care items), we cannot accept returns on opened or used products for hygiene reasons.

  • If your order arrives damaged or incorrect, please contact us within 14 days of receipt at [your contact email]with proof of purchase, and we will arrange a replacement or refund.

  • Refunds (if applicable) will be processed back to your original payment method.

6. Allergies & Patch Testing

  • Our products are made with natural and organic ingredients. While gentle, some essential oils and botanicals may cause sensitivity in certain individuals.

  • We strongly recommend carrying out a patch test before use.

  • Sudsi cannot be held liable for allergic reactions or skin sensitivities.

7. Intellectual Property

  • All content on this website (including text, product descriptions, logos, and images) is the property of Sudsi and protected by copyright law.

  • You may not copy, reproduce, or distribute any content without prior written permission.

8. Limitation of Liability

  • Sudsi shall not be liable for any indirect, incidental, or consequential damages resulting from the use or misuse of our products.

  • Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence.

9. Governing Law

  • These Terms & Conditions are governed by the laws of England and Wales.

  • Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:
help@sudsi.co.uk
Sudsi, Ashfield, Church Road, Formby, L373NH, United Kingdom